If orders are returned we can only refund the product cost minus any fees/costs incurred for shipping internationally and being returned to sender. If you have a question about a damaged order, changing order information or cancelling an order, you can send an e-mail to Please include your order number so we can best understand the problem and help you.Īny VAT Taxes imposed by your country are your responsibility to pay upon receipt. In a group order, all items will ship with the latest release date when all the products are available. If you’d like to receive items as they become available, please order the items separately.īefore you reach out, please check your order & product pages to make sure all the items in your order are available. If you are ordering multiple items, all items will ship together on the latest release date, when all products are available. Please make sure you check the release date before purchasing to avoid any miscommunication. We fully anticipate pre-orders to ship on or before the date posted on the product page. We apologize for any delays and appreciate your patience & support. You will receive a tracking number in your e-mail when it ships. Our team is working hard to get all orders shipping as quickly as possible and we expect all orders to ship within two weeks of posted release date. Due to COVID-19, we are experiencing delays in manufacturing & order processing.
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